OneDios, a customer support request aggregator platform, has secured USD 1.2 million in a round headed by Indian Angel Network (IAN), LetsVenture, and HNIs like Bhanu Chopra, Akash Bhansali, and the Haldiram Group.
OneDios is a Delhi-based startup, which was launched in 2019, plans to expand the size of its product portfolio with the new funding. For its overall growth, the organisation seeks to hire the best-in-class tech professionals and specialists.
Customers’ requests are registered using proprietary AI/ML models on the platform, which also serves as a single point of contact for numerous companies. OneDios’ “Companies First” attitude allows brands to receive many customer service/repair requests online, easing the pressure on contact centres.
Speaking about the funding, Nitin Chawla, Founder, OneDios, said, “We have been working on two core problems – reducing the call center and service costs for brands and giving the customers a single gateway to reach brands for service/complaint requests. Providing the customers with an instant response has improved their brand loyalty and net NPS scores. The platform has onboarded 20+ brands and 3,00,000 customers in 2 years, routes 10000+ requests in a month and the number is increasing. With this funding, we aim to expand our team to increase our offerings, thus maximizing the conversion rate across the funnel.”