Toku, a leading provider of enterprise cloud communications and customer experience solutions in the Asia-Pacific region, has announced the successful completion of a $5 million Series A Extension funding round. Led by Betatron Venture Group, the round also saw participation from the Hong Kong Innovation and Technology Venture Fund (ITVF) and other strategic investors. This brings Toku’s total funding to $18 million since its launch in April 2018. The investment will accelerate Toku’s international expansion and enhance its proprietary AI-driven customer engagement technologies.
Strengthening Strategic Leadership with Advisory Board Formation
As part of its growth strategy, Toku has formed an Advisory Board, appointing former Singapore Minister Mrs. Lim Hwee Hua as Chair. This initiative highlights Toku’s commitment to strong governance and expert-driven guidance.
Mrs. Lim brings decades of expertise in governance, finance, and strategic leadership from both public and private sectors. Her distinguished career includes her tenure as a Singapore Parliament member and minister, as well as her role as Managing Director at Temasek Holdings, where she led major restructuring efforts and forged key partnerships.
Thomas Laboulle, Founder and CEO of Toku, expressed his confidence in Lim’s leadership:
“We are honoured to have Mrs. Lim join us. Her strategic vision and extensive experience will be instrumental as we scale globally and continue delivering cutting-edge customer experience solutions.”
Lim shared her enthusiasm for the role, stating: “I am excited to contribute to Toku’s journey as it expands regionally and across sectors. I look forward to leveraging my experience to enhance Toku’s strategic initiatives and broaden its impact in the enterprise cloud and customer experience space.”
Revolutionizing Customer Engagement with AI-Driven Solutions
The newly secured funding will further develop Toku’s advanced AI solutions, including AI Chat and AI Voice Agent technologies. Designed to handle complex interactions in multiple languages and regional dialects, these tools are tailored to address the linguistic and cultural diversity of markets across Asia-Pacific and beyond.
“Our focus is on creating AI-powered tools that deliver superior language and voice interaction capabilities,” said Laboulle. “This funding will help us refine these technologies and expand our reach into regions like South America and Europe, where such solutions are highly relevant.”
Scaling Revenue Growth and Global Market Presence
Toku is targeting over $30 million in revenue for 2024, with plans to achieve net profitability by 2025. This growth strategy includes deepening its presence in the Asia-Pacific region, particularly in Hong Kong, while exploring new opportunities in emerging markets like South America and Europe.
“Our goal is to solidify Toku as a global leader in customer experience technology by prioritizing innovation, cost efficiency, and strategic market expansion,” said Laboulle.
Betatron Venture Group’s Matthias Knobloch emphasized their confidence in Toku:
“Toku’s focus on innovation and execution positions them as a leader in Asia’s tech ecosystem. We are proud to support their mission as they scale to new heights globally.”
With this latest investment and strategic leadership addition, Toku is set to redefine enterprise communication and customer experience solutions worldwide.