Gupshup, a global leader in Conversational AI, has successfully raised over $60 million in a strategic funding round comprising both equity and debt financing, led by Globespan Capital Partners and EvolutionX Debt Capital. This latest capital infusion will drive Gupshup’s expansion plans across fast-growing international markets such as India, the Middle East, Latin America, and Africa, and strengthen its go-to-market strategies.
The investment underscores Gupshup’s market leadership in powering business-customer engagement through advanced conversational AI delivered via text and voice platforms. With a presence in over 130 countries and a customer base exceeding 50,000 enterprises, Gupshup continues to be recognized by top global analysts including Gartner, IDC, and Juniper Research for its AI innovation and impact.
The company’s solutions support marketing, sales, and customer service interactions—leading to higher conversion rates, enhanced revenues, reduced operational costs, and improved customer satisfaction. Gupshup’s expanding suite of AI-driven tools has positioned it as a key enabler of digital transformation across industries.
Strategic Use of Funds
The newly secured funding will be allocated towards boosting product innovation, increasing sales momentum, and strengthening market presence in priority sectors. With the global surge in AI adoption, Gupshup is witnessing growing demand for its Conversational Cloud and AI Agents.
“Gupshup has turned the vision of Conversational AI into an enterprise-scale reality. We’re proud to support their next phase of growth as they expand across emerging markets. With deep AI expertise, robust infrastructure, and relentless execution, Gupshup is redefining how businesses engage customers,” said Andy Goldfarb, Co-Founder and Managing Partner, Globespan Capital Partners.
“From India to UAE, Saudi Arabia, and Brazil, Gupshup’s Conversation Cloud and AI Agents are transforming customer and employee interactions. As Meta’s Partner of the Year, they’re building the foundation for AI-powered messaging at scale,” he added.
“Gupshup has been the market leader at every stage of industry evolution from basic messaging to conversational AI across text and voice, which has led to consistent revenue growth and margin expansion,” said Rahul Shah, Partner at EvolutionX Debt Capital. “Gupshup is well-poised to lead the AI transformation worldwide, and we are excited to work with them and support them in this journey. With this investment, we continue our strategy of investing in category-leading growth stage companies in Asia.”
Driving the AI Revolution in Customer Engagement
With AI-powered messaging quickly becoming a cornerstone of customer engagement strategies, Gupshup’s technology has evolved from simple chatbots to sophisticated Conversational AI Agents that automate complex customer journeys. The company offers a comprehensive suite of solutions including:
-
Click to Chat Ads
-
AI Campaign CoPilot
-
Agent Assist
-
Campaign Manager
-
Personalization tools
These capabilities allow businesses to handle everything from product discovery and purchase to after-sales support—delivering a seamless, scalable, and human-like experience.
“We’re at an inflection point where AI Agents are transitioning from experimental technology to business-critical infrastructure, leading to extraordinary global demand for our solutions. Businesses recognize that conversational AI is driving enormous competitive advantages through superior customer experiences. This funding positions us to capture that global opportunity,” said Beerud Sheth, Founder and CEO of Gupshup.
The company’s platform currently powers over 120 billion messages annually, catering to enterprises across multiple sectors. As businesses increasingly turn to AI to scale engagement and streamline operations, Gupshup’s leadership in the Conversational AI space puts it in a prime position to drive the next wave of enterprise communication.