Popai Health, a Patient Conversation Intelligence company transforming patient conversations into actionable insights, has raised $11 million in funding. The round was led by Team8, New Enterprise Associates (NEA), and other strategic investors. The new capital will accelerate Popai’s go-to-market strategy, expand adoption among health systems, medical groups, health plans, and Accountable Care Organizations (ACOs), and support the company’s scaling efforts in response to growing market demand.
Popai Health is redefining care coordination by leveraging Voice AI to address one of healthcare’s most significant blind spots — the 65% of patient interactions that occur over phone calls. While healthcare organizations handle more than 15 million patient calls daily, traditional care coordination tools capture only limited data from these exchanges. Popai’s technology transforms these phone conversations into valuable clinical, operational, and social insights, turning them into a strategic asset for optimizing workflows and enhancing patient care delivery.
“After deep evaluation of voice capabilities across our healthcare portfolio, we view Popai’s solution as incredibly differentiated, with a use case that extends beyond pure administration in enabling automated workflow actions for healthcare organizations,” said Blake Wu, Partner, NEA. “Popai’s platform is designed to not only meet the needs of today’s risk-bearing healthcare organizations but also to adapt and grow with them. We believe this makes Popai a strong strategic partner both now and into the future, and we are thrilled to support the company’s mission to transform care through Voice AI.”
The Popai Patient Conversation Intelligence Platform is already deployed by Essen Healthcare and Clover Health, among others. It uses healthcare-specific AI trained on medical terminology and clinical context to analyze patient calls, generate compliant documentation, and improve efficiency. The platform has demonstrated performance gains of over 20%, while maintaining HIPAA compliance and healthcare-grade data security.
“At Essen Healthcare, we’ve always believed that innovation should serve our mission of caring for underserved communities,” said Dr. Sumir Sahgal, Chief Medical Officer at Essen Healthcare. “After more than 25 years serving New York City’s most vulnerable populations, I’ve learned that many critical insights come from the conversations we have with our patients. Popai’s conversation intelligence platform aligns perfectly with our ‘We Care for That’ philosophy by allowing our care coordinators to focus on what they do best — providing compassionate, high-quality care.”
Beyond documentation, Popai’s AI platform automates real-time workflows — escalating urgent issues to physicians, scheduling appointments, closing care gaps, and improving medication adherence. On a larger scale, it identifies population-level risk patterns, helping healthcare organizations move from reactive to proactive care management.
“Phone conversations are the largest patient engagement channel, yet healthcare executives responsible for population health outcomes lack deep visibility into this channel,” said Assaf Mischari, Managing Partner at Team8. “Population health management has been limited by what’s documented in EHRs, but Popai enables organizations to see risk patterns emerging across millions of daily conversations. It transforms patient interactions into their most valuable data assets while eliminating documentation burden.”
Eyal Gurion, CEO and Co-founder of Popai Health, added, “One of the most sophisticated patient insight tools in healthcare has always been a conversation with a patient. We’re finally giving healthcare organizations the ability to capture and act on those conversations at scale. We’re not building another data platform — we’re building an action platform, and we’re incredibly excited about our partnership with Team8 and NEA.”
Founded in 2024 by Eyal Gurion (CEO), Michael Latar (Chief Product Officer), and Elad Levy (Chief Technology Officer), Popai Health is on a mission to redefine how healthcare organizations understand and act on patient engagement — turning conversations into powerful tools for proactive, data-driven, and compassionate care.