New Delhi: Customer loyalty and engagement platform Capillary Technologies has disclosed that one of its recently acquired overseas step-down subsidiaries was targeted in a sophisticated cyber-enabled banking fraud involving advanced deepfake technology. The incident resulted in the fraudulent transfer of approximately €3 million (around ₹32.7 crore) to unauthorized third-party bank accounts.
The Bengaluru-based company informed stock exchanges that the fraud involved the use of voice cloning, forged signatures, and social engineering techniques to impersonate key managerial personnel (KMPs) and authorize unauthorized fund transfers.
Deepfake and Voice Cloning Used in Cyber Fraud
According to the company’s regulatory filing, cybercriminals executed the attack by leveraging advanced deepfake technologies to impersonate senior executives.
The fraud involved:
- Voice cloning
- Forged signatures
- Social engineering tactics
- Impersonation of key managerial personnel
- Unauthorized banking transactions
The incident highlights the growing use of artificial intelligence-powered cyberattacks targeting corporate financial systems.
Immediate Recovery Efforts Underway
Capillary Technologies said it acted swiftly after detecting the fraud and has already recovered €0.45 million (approximately ₹4.9 crore).
The company also confirmed that additional funds have been identified and the related bank accounts have been frozen in coordination with financial institutions. While the exact value of the frozen funds is yet to be determined, the measures have significantly reduced the company’s financial exposure.
Company Working with Law Enforcement
Capillary Technologies stated that it has initiated legal and operational actions to recover the remaining funds.
The company is working closely with:
- Law enforcement agencies
- Cybercrime authorities
- Banking partners
- Financial investigators
In addition, the affected overseas subsidiary is covered under a cyber and crime insurance policy, and the insurer has been informed about the incident. The company is currently evaluating the extent of insurance coverage and the potential financial impact.
Disclosure Delayed Due to Emergency Response
According to the filing, the fraudulent transaction occurred shortly before the weekend.
Capillary explained that its immediate priority was to secure the remaining funds and coordinate with banks and investigating authorities, which resulted in a delay in notifying the stock exchanges.
Customer Data and Technology Infrastructure Remain Secure
The company clarified that there is no evidence of any breach involving customer data, employee information, or its technology infrastructure.
Capillary also confirmed that business operations continue without any material disruption and that the incident is not expected to impact its annual or long-term business objectives at this stage.
Rising Threat of AI-Powered Financial Fraud
The incident underscores the growing sophistication of AI-driven cybercrime, particularly the use of deepfake technology to manipulate financial transactions and impersonate corporate executives.
Cybersecurity experts have increasingly warned that technologies such as voice cloning, synthetic identities, and AI-generated communications are emerging as major threats for enterprises, requiring stronger verification protocols, multi-factor authorization, and enhanced fraud detection systems.
Outlook
As artificial intelligence continues to evolve, organizations worldwide are facing increasingly sophisticated cyber threats. The Capillary Technologies incident serves as a reminder that businesses must strengthen cybersecurity frameworks, employee awareness, and financial verification processes to defend against AI-enabled fraud and deepfake attacks.
Ruchi Kumar is the associate editor at Entrepreneur News Network and TVW News India, where she leads editorial strategy, brand storytelling, and startup ecosystem coverage. With a strong focus on innovation, business, and marketing insights, he curates impactful narratives that spotlight India’s evolving entrepreneurial landscape. She has written extensively on fintech, AI and emerging startups.