BENGALURU, August 25, 2026: Kyndryl and Bridgepath Innovations have announced a collaboration aimed at helping enterprises design, build, operate and scale AI-native Global Capability Centers (GCCs).
The partnership focuses on helping organizations move beyond traditional GCC models by embedding artificial intelligence into delivery, operations and governance.
As enterprises increasingly use AI to redesign global technology and business operations, the collaboration aims to provide a structured operating model that combines GCC expertise with AI-driven automation and enterprise technology capabilities.
Kyndryl and Bridgepath Target AI-Native GCC Transformation
Traditional GCCs have often been built around cost optimization, talent access and operational scale. The new model proposed by Kyndryl and Bridgepath focuses on making AI a core component of how GCCs operate.
The companies said their AI-native GCC operating model will help enterprises:
- Build stronger digital and data foundations
- Establish scalable service structures
- Integrate AI into business decision-making
- Automate operational processes
- Develop in-house AI capabilities
- Improve workforce and talent utilization
- Accelerate project execution
- Create continuously evolving operating models
The objective is to help GCCs become strategic enterprise capabilities rather than primarily cost and capacity centres.
AI Becomes Core to GCC Operating Models
The collaboration comes as companies reassess the role of GCCs amid rapid advances in artificial intelligence.
According to Kyndryl and Bridgepath, organizations are increasingly looking to embed AI directly into operating models rather than treating it as an additional technology layer.
This shift could affect how enterprises structure technology delivery, business processes, governance and talent across global operations.
Prashobh Chandralayam, Vice President and Global Leader, GCC at Kyndryl, said enterprises are re-evaluating traditional GCC models as AI changes how global delivery organizations are designed and operated.
He added that Kyndryl’s experience in mission-critical technology environments and AI-led automation, combined with Bridgepath’s GCC expertise, could help companies accelerate their transition toward AI-native GCCs.
Customized AI Solutions for Enterprise GCCs
Kyndryl and Bridgepath plan to use a co-creation approach with customers rather than applying a single standardized model.
The companies will develop AI solutions based on each organization’s existing technology infrastructure, data environment and business objectives.
This approach is intended to help enterprises deploy AI in a manner that is:
- Flexible
- Governed
- Scalable
- Integrated into existing business processes
- Aligned with measurable business outcomes
The partnership is therefore focused not only on AI adoption but also on creating operating structures that can evolve as enterprise requirements change.
Bridgepath Brings GCC Expertise
Bridgepath Innovations is a consulting and advisory firm focused on Global Capability Centers.
The company works with enterprises across the GCC lifecycle, including evaluating, designing, building, operating, scaling and transforming global capability centres.
Its approach focuses on helping organizations move beyond traditional cost-led GCC models toward centres that develop differentiated capabilities and create measurable business value.
Ramaswamy Narayanan, CEO of Bridgepath Innovations, said GCCs are increasingly moving toward operating models where AI is embedded into how work is designed, delivered and governed.
The partnership with Kyndryl is intended to help enterprises accelerate this transition.
What AI-Native GCCs Could Mean for Global Enterprises
The evolution toward AI-native GCCs could reshape how multinational companies organize global technology and business operations.
Instead of simply providing additional technology or manpower, GCCs could increasingly become centres for:
AI development → Automation → Data intelligence → Digital transformation → Enterprise innovation
This could make GCCs more closely connected to strategic business decision-making and product development.
The Kyndryl-Bridgepath collaboration reflects this broader shift toward combining domain expertise, enterprise technology and artificial intelligence within global delivery organizations.
The Future of GCCs Is Moving Beyond Cost Arbitrage
India has emerged as a major destination for Global Capability Centers, but the GCC model is increasingly evolving beyond its traditional cost-arbitrage foundation.
The next generation of GCCs is expected to focus more heavily on technology innovation, AI, engineering, analytics, cybersecurity and strategic business capabilities.
The Kyndryl and Bridgepath partnership is positioned around this transition, with AI becoming an integral part of GCC delivery and governance.
The Bigger Picture
The transformation of GCCs is no longer simply about building larger technology teams.
The emerging model is about creating AI-native enterprise capabilities where technology, data, automation and human expertise work together across global operations.
For enterprises looking to modernize their global delivery models, the question is increasingly shifting from “Where should we build a GCC?” to “What should an AI-native GCC be capable of delivering?”
Kyndryl and Bridgepath are betting that the answer will be a GCC designed around AI from the ground up.
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Ruchi Kumar is the associate editor at Entrepreneur News Network and TVW News India, where she leads editorial strategy, brand storytelling, and startup ecosystem coverage. With a strong focus on innovation, business, and marketing insights, he curates impactful narratives that spotlight India’s evolving entrepreneurial landscape. She has written extensively on fintech, AI and emerging startups.