Exotel, a full-stack customer interaction platform based in Bengaluru, has secured $40 million in a series D round headed by Steadview Capital. In the previous 15 months, Exotel has raised about $100 million in numerous financing and equity transactions.
Exotel has created a name for itself in 2021 by being the largest and only “full stack” customer engagement company in emerging regions, after combining with Ameyo, a contact centre platform, in June and acquiring Cogno AI, a conversational AI platform, in November.
The new funds will be utilised to invest further in the Middle East and Southeast Asia markets for potential acquisitions that bring additional omnichannel and full-stack capabilities, as well as to develop the future of customer engagement.
Commenting on the investment Shivakumar Ganesan (Shivku), CEO & Co-founder of Exotel said “Enterprises want to unify their customer journeys to deliver connected experiences across touchpoints like web chat, co-browsing, video, etc., This involves bringing together disconnected channels, bots, applications with siloed customer data across teams. For the first time we are enabling this over the cloud with our full-stack platform,”