Hexaware, a prominent global leader in IT services and digital solutions, has joined forces with Microsoft in an exciting collaboration aimed at advancing technology for businesses that are eager to embrace the future by harnessing the potential of generative artificial intelligence (AI).
At the heart of this partnership lies Hexaware’s knowledge ecosystem solution, Tenjin for Knowledge Services. Leveraging the transformative capabilities of generative AI technology, Tenjin empowers organizations to create dynamic, scalable, and highly accurate knowledge ecosystems. It addresses the limitations of conventional knowledge builders, equipping businesses with enhanced collaboration and knowledge dissemination abilities, thus facilitating informed decision-making and improving customer satisfaction.
The proprietary platform utilizes Microsoft Azure OpenAI Service and offers an array of powerful features, including an intuitive user interface, customizable learning modules, seamless integration with partner ecosystems, and dashboards with actionable insights that can be tailored to specific needs.
Organizations that have adopted Tenjin for Knowledge Services have reported remarkable results, including a tenfold increase in efficiency, a 30-40% surge in customer satisfaction, and an 80% reduction in knowledge ecosystem management costs. For instance, a global financial services firm successfully utilized Tenjin’s knowledge ecosystem and its data protection feature to safeguard sensitive customer data during real-time interactions. This enabled their customer service team to access relevant knowledge, resulting in significant improvements in customer service metrics and a reduction in data-related risks.
Siddharth Dhar, Corporate Vice President & Global Head – Digital IT Operations at Hexaware, stated, “Our vision is to empower businesses in building a robust AI foundation that scales securely and responsibly, keeping them at the forefront of technological evolution. We are committed to building on our momentum with Microsoft on AI-driven solutions and co-innovating to enable businesses to realize comprehensive business value at an unprecedented pace.”
“At Microsoft, we are committed to helping our customers and partners unlock the potential of AI to drive innovation and transformation. Hexaware’s domain expertise and focus on AI and automation position them to drive innovation with Microsoft Azure OpenAI Service. Together, we are using the power of generative AI to create dynamic, scalable, and high-precision knowledge ecosystems that will enable organizations to make informed decisions and deliver high quality customer experiences,” said Dhanniya Venkatasalapathy, Executive Director – Cloud Solutions, Microsoft India.