Bengaluru: Global technology services leader DXC Technology (NYSE: DXC) has inaugurated a new AI-first Customer Experience Center in Bengaluru, strengthening its commitment to helping enterprises accelerate AI adoption and digital transformation. The facility, one of DXC’s largest global delivery hubs, is designed to enable organizations to move from AI experimentation to large-scale deployment while expanding the company’s global customer collaboration network.
The new 200,000-square-foot center, located in one of Bengaluru’s prominent technology corridors, brings together advanced collaboration spaces, AI innovation labs, cybersecurity facilities, and engineering expertise under one roof. The investment reinforces India’s growing role as a global hub for enterprise AI innovation.
Built to Accelerate Enterprise AI Adoption
The Customer Experience Center has been purpose-built to foster collaboration between DXC, its customers, and technology partners. The facility includes several dedicated innovation spaces such as:
- Customer Experience Zones
- Fluid Collaboration Hubs
- Ideation Studios
- Co-Creation Labs
- Partner Experience Zones
These environments are designed to help enterprises rapidly prototype AI solutions, validate business use cases, and accelerate deployment across mission-critical operations.
According to Ramnath Venkataraman, President, Consulting & Engineering Services at DXC Technology, the company’s biggest strength lies in its engineering talent.
He said the new center enables DXC teams, customers, and partners to collaborate closely in designing, engineering, and scaling AI-powered solutions that solve complex business challenges while delivering measurable business outcomes.
AI Hub at the Heart of the Facility
One of the key highlights of the Bengaluru center is DXC’s flagship AI Hub, which enables enterprises to convert AI concepts into production-ready solutions through hands-on development, testing, and deployment.
The facility also houses:
- Cyber Range
- Digital Forensics Labs
- Security Operations Center (SOC)
- Network Operations Center (NOC)
Together, these capabilities provide enterprises with an integrated environment covering the complete AI lifecycle—from ideation and solution design to deployment, monitoring, optimization, and ongoing operations.
Supporting AI, Cloud and Cybersecurity Transformation
Beyond artificial intelligence, the Customer Experience Center showcases DXC’s expertise across several enterprise technology domains, including:
- AI Consulting
- Cloud Transformation
- Engineering Services
- Cybersecurity
- Network Transformation
- Application Modernization
- Managed Infrastructure Services
The center is designed to help organizations integrate AI into existing enterprise systems while ensuring operational resilience, security, and scalability.
Strengthening DXC’s Presence in Asia-Pacific
Commenting on the launch, Rob Le Busque, President of Asia Pacific & Japan at DXC Technology, said the new facility combines consulting, engineering, and operational expertise in a single collaborative environment.
He noted that the center will help customers accelerate AI adoption while enabling enterprises to build connected digital ecosystems where employees work alongside AI-powered agents to manage and optimize critical business systems.
India Continues to Emerge as an AI Innovation Hub
The launch of DXC’s flagship Customer Experience Center reflects the growing importance of India in the global enterprise technology ecosystem. As businesses worldwide invest heavily in generative AI and intelligent automation, Bengaluru continues to attract major investments in AI engineering, cloud computing, cybersecurity, and digital innovation.
With organizations increasingly seeking practical AI deployments rather than pilot projects, DXC’s new facility aims to bridge the gap between AI experimentation and enterprise-scale implementation.
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Ruchi Kumar is the associate editor at Entrepreneur News Network and TVW News India, where she leads editorial strategy, brand storytelling, and startup ecosystem coverage. With a strong focus on innovation, business, and marketing insights, he curates impactful narratives that spotlight India’s evolving entrepreneurial landscape. She has written extensively on fintech, AI and emerging startups.