Published: September 22, 2026 –
HCLTech has been selected by M Group, an essential infrastructure services provider operating across the UK and Ireland, to modernize and transform its IT operations across more than 200 locations.
As part of the engagement, HCLTech will deploy AI-led managed services covering infrastructure and end-user operations, supported by its AI Force service transformation platform.
The programme is designed to streamline M Group’s IT environment, strengthen operational resilience and establish a scalable digital foundation to support the company’s future growth.
AI Force to Drive IT Service Transformation
A central component of the programme will be HCLTech’s AI Force platform, which will be used to support service transformation across M Group’s IT operations.
The initiative will focus on improving the efficiency and scalability of IT infrastructure and end-user services while helping M Group build a more resilient technology environment.
For a business operating across a large number of locations and infrastructure-intensive sectors, standardising IT operations can be important for maintaining consistent service delivery and supporting employees across both field and office environments.
Supporting M Group’s Multi-Sector Operations
M Group operates across a range of essential infrastructure businesses, including:
- Water
- Energy
- Technology and communications
- Transport
- Defence
- Industrial services
- Public-sector services
HCLTech’s engagement will therefore span a complex, multi-sector operating environment where IT availability, resilience and regulatory compliance are critical to business continuity.
The transformation is also expected to support M Group’s broader digital agenda as it continues to modernize its operations.
Building a Scalable Digital Foundation
According to Chloe Anfield, Chief Technology Officer at M Group, technology is central to enabling the company’s employees to deliver essential infrastructure services safely and efficiently.
Anfield said the partnership with HCLTech will help M Group strengthen its digital foundation while improving the quality, reliability and scalability of its IT operations.
The company expects the transformation to support employees across both field and office environments while creating a foundation for further innovation and sustainable growth.
HCLTech Expands Essential Infrastructure Focus
For HCLTech, the M Group engagement adds to its experience supporting organisations operating in complex and infrastructure-intensive environments.
Ajay Bahl, Chief Growth Officer and Global Head, Energy and Manufacturing at HCLTech, said M Group’s role in maintaining critical infrastructure across the UK and Ireland makes IT modernization particularly important.
He added that HCLTech’s experience with complex, multi-site environments will support M Group as its technology requirements evolve across the sectors it serves.
AI Moves Into Large-Scale IT Operations
The M Group programme also represents a significant deployment of AI Force across a multi-sector services organisation.
Rather than treating AI as an isolated technology initiative, the engagement places AI within the broader transformation of infrastructure and end-user IT operations.
For organisations managing hundreds of locations, AI-enabled service management can potentially help standardise processes, improve operational visibility and support more scalable IT delivery.
The agreement highlights how AI is increasingly being incorporated into managed services as enterprises seek to modernize legacy IT environments while maintaining resilience and continuity.
What the HCLTech-M Group Deal Means
The partnership reflects the growing role of AI-led managed services in the modernization of essential infrastructure businesses.
For M Group, the focus is on building a stronger and more scalable IT foundation across its 200-plus locations. For HCLTech, the engagement provides another large-scale deployment opportunity for its AI Force platform within a complex, multi-sector environment.
As infrastructure providers continue to digitise operations, the ability to combine AI, managed services, resilient infrastructure and end-user technology is becoming increasingly important to supporting long-term operational transformation.
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Ruchi Kumar is the associate editor at Entrepreneur News Network and TVW News India, where she leads editorial strategy, brand storytelling, and startup ecosystem coverage. With a strong focus on innovation, business, and marketing insights, he curates impactful narratives that spotlight India’s evolving entrepreneurial landscape. She has written extensively on fintech, AI and emerging startups.