India, October, 26, 2026 –
Progressive Techserve has appointed Sandeep Khanna as Chief Executive Officer, effective immediately, as the AI-led IT managed services company accelerates its transition towards automation-driven, outcome-focused technology services. Founder Prateek Garg will take over as Chairman and Managing Director of Progressive Infotech Group.
Progressive Techserve has announced a leadership transition aimed at strengthening its growth strategy and expanding its artificial intelligence capabilities across IT managed services.
Sandeep Khanna, who previously served as the company’s Chief Operating Officer, will lead its next phase of development, with priorities including business expansion, customer partnerships, service innovation and the adoption of AI-powered automation.
The appointment comes as enterprises increasingly explore AI and intelligent automation to improve IT operations, strengthen cybersecurity and deliver more proactive technology support.
Sandeep Khanna Takes Charge as Progressive Techserve CEO
Khanna’s appointment represents an internal leadership progression, following a career spanning more than 20 years at Progressive.
He began his journey with the organisation as a Service Delivery Manager before moving into senior operational leadership and eventually becoming Chief Operating Officer. During this period, he contributed to the development of the company’s service delivery capabilities, customer relationships and managed services portfolio.
His experience also includes initiatives to strengthen Progressive’s cybersecurity managed services business and expand Workelevate, the company’s AI-powered digital workplace platform.
As CEO, Khanna will oversee business growth, deepen customer partnerships, expand service capabilities and advance the company’s strategy for AI-led managed services.
Commenting on the appointment, Prateek Garg highlighted Khanna’s operational experience, decision-making and long-standing relationships with customers, partners and employees.
Garg said Khanna had worked closely with him in building the company and its culture over the years, describing him as well positioned to lead Progressive Techserve through its next stage of growth.
Prateek Garg to Lead Progressive Infotech Group as Chairman and MD
Alongside Khanna’s appointment, Progressive founder Prateek Garg will assume the role of Chairman and Managing Director of Progressive Infotech Group.
In this position, Garg will focus on the group’s strategic direction, long-term growth, partnerships and governance across Progressive Techserve and ZARTHI, its cloud business.
The transition will also support ZARTHI’s continued expansion under the leadership of its CEO, Aditya Garg.
The revised leadership structure separates day-to-day business leadership at Progressive Techserve from the group’s broader strategic priorities, while maintaining founder involvement in its long-term direction.
The company has also positioned the transition as a reflection of its commitment to developing internal talent and establishing leadership continuity.
Progressive Techserve Targets an AI-Led Autonomous MSP Model
A central priority under Khanna’s leadership will be accelerating Progressive Techserve’s evolution towards an Autonomous Managed Service Provider (MSP) model.
This approach combines artificial intelligence, intelligent automation and human expertise to deliver IT services designed to be more proactive, predictive and focused on measurable business outcomes.
The company’s strategy covers three principal service areas:
- Digital Workplace Services: Improving employee technology experiences and supporting more efficient digital workplace operations.
- Infrastructure Managed Services: Strengthening the reliability, performance and management of enterprise IT infrastructure.
- Cybersecurity Services: Expanding managed security capabilities to help organisations address evolving technology risks.
By integrating AI and automation into these service areas, Progressive Techserve aims to improve operational efficiency, service reliability and customer experience.
The shift towards autonomous managed services also reflects a broader change in enterprise IT, where service providers are increasingly expected to anticipate issues, automate routine processes and connect technology performance with business results.
Workelevate and Cybersecurity to Support the Company’s Growth Strategy
Progressive Techserve’s existing capabilities in cybersecurity managed services and Workelevate are expected to remain relevant to its technology-led growth ambitions.
Workelevate, the company’s AI-powered digital workplace platform, forms part of its effort to enhance workplace services through intelligent technology.
Meanwhile, its cybersecurity managed services capabilities provide another area for expansion as businesses seek integrated approaches to IT operations and security.
Under Khanna’s leadership, the company will focus on expanding its service portfolio and strengthening its ability to deliver technology services aligned with changing enterprise requirements.
The company’s stated direction places AI, automation and human expertise at the centre of its service delivery model.
What the Leadership Transition Means for Progressive Techserve
Khanna’s elevation to CEO brings an experienced internal leader to the forefront as Progressive Techserve pursues its next stage of growth.
His background across service delivery, operations, customer relationships and business transformation gives him direct experience with the company’s operating model and customer requirements.
Garg’s move to the group-level Chairman and Managing Director role, meanwhile, will allow him to concentrate on long-term strategy, governance and strategic partnerships across the group’s businesses.
The transition comes at a time when IT service providers are adapting to enterprise demand for AI-enabled operations, automation and more measurable service outcomes.
For Progressive Techserve, the challenge will be translating its AI-led strategy into scalable services, stronger customer relationships and sustained business growth.
As Progressive Techserve advances towards an Autonomous MSP model, Khanna’s leadership will be central to the company’s efforts to integrate AI into managed services while maintaining service reliability and customer trust.
Ruchi Kumar is the associate editor at Entrepreneur News Network and TVW News India, where she leads editorial strategy, brand storytelling, and startup ecosystem coverage. With a strong focus on innovation, business, and marketing insights, he curates impactful narratives that spotlight India’s evolving entrepreneurial landscape. She has written extensively on fintech, AI and emerging startups.